We pride ourselves on offering the best service and price to our customers. So as you shop at our store, know that you won’t find a faster shipping retailer or a better price! We keep a large inventory of products for the best availability. Unlike many of our competitors, we stock the products for immediate delivery. When the item is on the ground at our warehouse, that means that your new purchase will be shipped within a couple of days. Better on-hand inventory means better customer service for you!
If you have purchased a garden building or gazebo, the freight handling company will notify you before they attempt delivery. At the time of delivery, you will need to be present to receive the unit. Often times the freight company does not use a lift gate, so the package will need to be hand unloaded from the back of the truck. This process takes about 15-30 minutes and can be done with 1-2 people.
Most of the time our products arrive on time and in perfect condition. Occasionally appointments can be late due to a variety of reasons, all out of our control. If arrangements are made and an appointment is missed we will not be liable for any labor charges that you incur. If there is damage we will ship replacement products in a timely matter. Due to the nature of inventory, packaging, shipping times and locations, replacement part lead time is generally 1-2 weeks. We strongly suggest not making installation arrangements until after delivery is made and the product has been inspected.
The following conditions may require extra charges:
• Residential Off-Loading - our products are delivered by tractor-trailer and are securely packaged on skids ready for easy off-loading with a pallet jack or lift truck where proper loading dock facilities are available. Where such facilities are not available, the shipment can be unpackaged in the tractor-trailer and be unloaded piece by piece. Although the tractor-trailer operator may assist you, he is under no obligation to do so (and may be restricted from doing so by insurance regulations). Please ensure that you have sufficient manpower on hand on the day of delivery. If you like, we can arrange to have your shipment unloaded for you for an additional charge.
• Restricted Access - where a delivery location is not accessible by tractor-trailer due to obstacles, legal restrictions or poor roads, your shipment may need to be transferred to a smaller vehicle for delivery. A additional cartage fee will apply.
• Saturday Delivery - normally, you can expect delivery between 8:00AM and 6:00 PM local time Monday through Friday. The freight company will contact you at the phone number that you entered on your order to arrange a time to deliver your item before they attempt delivery. If required, it may be possible to arrange Saturday delivery; however an additional fee will apply.
• Remote Locations - where the delivery location is far from freight distribution centers (as may be the case for some rural locations) additional charges may apply.
• Excessive Wait Time - freight companies budget an hour for off-loading our products. Should unloading time exceed one hour you may be charged $75/hour for any additional time required.
Freight Damage -
Due to the delicate nature of some of our wood products, freight damage is an issue that we are constantly trying to address and avoid. If you receive your products in packaging that appears to be damaged, please investigate the product further before fully opening or assembling. If the item is still in the original packaging then we can easily process a freight claim.